Interactive Voice Response System:

Interactive Voice Response System (IVRS) does not require human interaction over the telephone as the user's interaction with the database is predetermined by what the IVR system will allow the user access to.

IVR enables companies to build custom Interactive Voice Response (IVR) systems, which can be used to provide automated self-service to inbound callers.

By using IVRS, business may provide customer self-services by using telephone call. Call center agents may shift the loading from the time of handling huge of routine enquiry operation to provide more value-added services or cross-sales/up-sales to customer proactively.

IVRS  may not only provide pre-recorded voice information as well as fax on-demand for customer, but also interact with back-end database server for record data retrieval with logging down call transaction log history as required.
 

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