IVRS Features

Canny Infotech IVRS Solutions has the following features:

        Detecting an incoming ring and automatically establishing connection in response
           to the ring signal. Number of rings before picking up the call is configurable.

        Incoming calls from dial telephone across PSTN (Public Switched Telephone
           Network/Railway/PBX.

        line/cell phone. Caller can dial in both pulse and DTMF mode with DTMF
           inputs to select from IVR menu options.

        Dynamic, user configurable, channel specific menu of IVRS, leading to setting
           of different service for different incoming lines (channels).

        Capable of working round the clock throughout the year.

        Caller can dial in both pulse and DTMF (Dual Tone Multi Frequency) mode
           with DTMF inputs to select  from IVR menu options.

       Support various means of Alarm indications in case of system failures,
           e.g. Functional error, Error of missing certain voice message prompt, etc.,
           and generates error Logs.

       Provides additional tools for recording and editing voice files
           and online deployment.

       Natural spoken conversations and Faster access to information.

       Less time on the call and Overall better experience

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